Last updated: July 21, 2026
This policy explains what Norwell ("Norwell," "we," "us") does with the information you give us through norwellhq.com, our phone lines, and our chat widget. Norwell is operated by Oskar Naworol, Szczecińska 90, 73-110 Stargard, Poland. Questions about anything here: [email protected].
We collect only the information you choose to give us:
We do not collect payment card details through the Site. We do not knowingly collect sensitive personal data, and we ask that you don't send any.
We use what you give us to:
We do not use your information to build advertising profiles, and we do not make automated decisions about you that produce legal or similarly significant effects.
Under the GDPR, our lawful bases are:
If you give us your phone number through our chat widget or by texting us, you consent to receive text messages from Norwell related to your enquiry. Message and data rates may apply. Message frequency varies.
You can opt out at any time by replying STOP. Reply HELP for help. Opting out stops all further text messages from us.
We do not share, sell, or rent your mobile phone number or SMS consent to any third party for marketing purposes. No mobile information is shared with third parties or affiliates for their own marketing or promotional use.
We do not sell your personal information, and we never have.
We share it only with the service providers that let us run the Site and talk to you — our website and CRM platform, our telephony and messaging providers, our AI call-handling provider, and our scheduling tools — and only so they can perform those services for us under contract.
We may also disclose information where the law requires it, or to establish or defend legal claims.
Some of our providers are based in the United States, so your information may be transferred outside the European Economic Area. Where that happens we rely on appropriate safeguards — such as the European Commission's Standard Contractual Clauses, or the provider's certification under the EU–US Data Privacy Framework. You can ask us for details of the safeguards that apply.
The Site uses only the cookies needed to make it work and keep it secure, plus any set by our website platform for the same purpose. We do not run advertising or cross-site tracking cookies. You can block or delete cookies in your browser settings; the Site will still work.
We keep enquiry information for as long as we're in contact with you and for up to 24 months afterwards, so we can pick up where we left off if you come back. Call recordings and transcripts are kept for up to 12 months. Records we're legally required to retain — such as accounting records — are kept for the period the law requires. After that, information is deleted or anonymised.
You have the right to access the personal information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, to receive a copy in a portable format, and to withdraw consent at any time.
Email [email protected] and we'll respond within one month. There's no charge, and you don't need to give a reason.
If you think we've handled your information badly, you can complain to your local data protection authority. In Poland that's the President of the Personal Data Protection Office (UODO), ul. Stawki 2, 00-193 Warsaw. We'd rather you told us first so we can fix it.
We take reasonable technical and organisational measures to protect your information, and we only work with providers who do the same. No method of transmission over the internet is completely secure, so we can't guarantee absolute security.
The Site is not directed to children under 16, and we do not knowingly collect information from them. If you believe a child has given us information, email us and we'll delete it.
We may update this policy from time to time. The current version is always on this page with its effective date. If we make a material change to how we use your information, we'll tell you directly where we reasonably can.
Norwell is a sole trader established in Poland. This policy is written in plain English on purpose — if any part of it is unclear, email us and we'll explain it rather than pointing you at a clause.